Refund policy

Refund and Return Policy

We want you to be happy with your Lasofe purchase. Eligible products may be returned within 30 days of delivery.

Return Eligibility

To qualify for a return:

  • You must contact us within 30 days of delivery.
  • The product must be shipped back to us.
  • The product must be in its original condition.
  • All included components should be returned.
  • The product should be returned in its original packaging whenever reasonably possible.
  • Proof of purchase or an order number may be required.

To begin a return, contact us with your order number and reason for the return. Returns sent without contacting us first may not be accepted.

Return Shipping

For returns based on preference, fit, or change of mind, the customer is responsible for return shipping costs.

When we confirm that the return is due to an error on our part, such as receiving an incorrect item or an item that arrived damaged or defective, we may provide a prepaid return label or reimburse reasonable return shipping costs, depending on the circumstances.

Please do not return an item before receiving return instructions from our support team.

Refunds

Once the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Original shipping charges, including Priority Shipping fees, are non-refundable unless the return resulted from an error by 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shoplasofe@outlook.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shoplasofe@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shoplasofe@outlook.com.

or otherwise required by law.

Your bank or payment provider may require additional time to post the refund to your account.